Effective Units

SITXCCS015	Enhance customer service experiences	1	2
SITXCCS016	Develop and manage quality customer service practices	1	2
SITXFIN010	Prepare and monitor budgets	1	2
SITXGLC002	Identify and manage legal risks and comply with law	1	2
SITXMGT005	Establish and conduct business relationships	1	2
SITHIND006	Source and use information on the hospitality industry	1	2
SITXHRM010	Recruit, select and induct staff	1	2
SITXHRM012	Monitor staff performance	1	2