Complaints & Appeals Feedback Form

To be completed by students if they wish to lodge a complaint, appeal a decision, or provide related feedback.

We are committed to providing a fair, transparent, and supportive learning environment. If you have experienced an issue, disagree with a decision made, or wish to raise a concern, we encourage you to complete this form.

All complaints and appeals are handled confidentially, in accordance with our policies and relevant regulatory requirements. Your feedback also helps us improve our services and ensure a safe, respectful, and high-quality learning experience for all students.

Thank you for taking the time to complete this form.

Complaints & Appeals Feedback Form

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Full Name *

Student ID *

Email contact *

Course Title/Code: *

Trainer/Assessor *

Select one submission type *

• Complaint/Feedback
• Appeal

Complaint/Feedback - concerns about services, staff conduct, access to resources, facilities, unfair treatment, etc.
Appeal: - disputes about decisions made—e.g. assessment outcomes, RPL results, disciplinary actions

Names of Persons Involved

Please provide a detailed explanation of your complaint or appeal. Include what happened, when it happened, and the impact on you: *

Please describe what you would like to see happen as a resolution: *

Please list any evidence you are submitting (emails, screenshots, assessments, communications, etc.):

Select one *

• I have attached supporting evidence.
• No evidence is available at this time.

I declare that the information provided in this form is true and accurate to the best of my knowledge. I understand this complaint/appeal will be dealt with fairly and in confidence. I acknowledge that lodging this form will not affect my enrolment status or training progress unless advised otherwise. *

• Yes

Submit