Complaints & Appeals Feedback Form

To be completed by students if they wish to lodge a complaint, appeal a decision, or provide related feedback.

We are committed to providing a fair, transparent, and supportive learning environment. If you have experienced an issue, disagree with a decision made, or wish to raise a concern, we encourage you to complete this form.

All complaints and appeals are handled confidentially, in accordance with our policies and relevant regulatory requirements. Your feedback also helps us improve our services and ensure a safe, respectful, and high-quality learning experience for all students.

Thank you for taking the time to complete this form.

Complaints & Appeals Feedback Form

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Section 1: Student Details

Full Name *

Layout

Date of birth *

Student ID *

Email contact *

Phone contact *

Course Title/Code: *

Trainer/Assessor *

Section 2: Submission Type

Select one submission type *

• Complaint/Feedback
• Appeal

Complaint/Feedback - concerns about services, staff conduct, access to resources, facilities, unfair treatment, etc.
Appeal: - disputes about decisions made—e.g. assessment outcomes, RPL results, disciplinary actions

Section 3: Incident/Decision Details

Date of Incident/Decision

Location (if relevant)

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

--- Select country ---AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBolivia (Plurinational State of)Bonaire, Saint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo (Democratic Republic of the)Cook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatini (Kingdom of)EthiopiaFalkland Islands (Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHondurasHong KongHungaryIcelandIndiaIndonesiaIran (Islamic Republic of)IraqIreland (Republic of)Isle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea (Democratic People's Republic of)Korea (Republic of)KosovoKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesia (Federated States of)Moldova (Republic of)MonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth Macedonia (Republic of)Northern Mariana IslandsNorwayOmanPakistanPalauPalestine (State of)PanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint Martin (French part)Saint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyrian Arab RepublicTaiwan, Republic of ChinaTajikistanTanzania (United Republic of)ThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUgandaUkraineUnited Arab EmiratesUnited Kingdom of Great Britain and Northern IrelandUnited States Minor Outlying IslandsUnited States of AmericaUruguayUzbekistanVanuatuVatican City StateVenezuela (Bolivarian Republic of)VietnamVirgin Islands (British)Virgin Islands (U.S.)Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland IslandsCountry

Names of Persons Involved

Section 4: Description of the Issue

Please provide a detailed explanation of your complaint or appeal. Include what happened, when it happened, and the impact on you: *

Section 5: Outcome You Are Seeking

Please describe what you would like to see happen as a resolution: *

Section 6: Supporting Documentation

Please list any evidence you are submitting (emails, screenshots, assessments, communications, etc.):

Supporting Evidence

Click or drag files to this area to upload. You can upload up to 10 files.

Select one *

• I have attached supporting evidence.
• No evidence is available at this time.

Section 7: Declaration

I declare that the information provided in this form is true and accurate to the best of my knowledge. I understand this complaint/appeal will be dealt with fairly and in confidence. I acknowledge that lodging this form will not affect my enrolment status or training progress unless advised otherwise. *

• Yes

Date *

Submit